Safety & Reporting

MyJobFinder connects clients and tradesmen across the UK. Your safety matters — here's how to stay safe and how to raise a concern.

Emergencies

If you or someone else is in immediate danger, call 999. For non-emergency police matters (including scams, threats or harassment), call 101 or report online at Action Fraud.

Staying safe on the platform

Keep all communication and quotes inside MyJobFinder until you're ready to hire.
Check reviews, verify trade qualifications, and ask for insurance details before work starts.
Never pay large deposits up-front. Agree milestones in writing.
Meet in person at the property before committing to expensive work.
Do not share bank details, passwords, ID scans, or one-time codes in messages.
Trust your instincts — if something feels off, walk away and report it.

How to report a user, message or incident

You can report from three places inside the app:

Any tradesman or client profile — scroll to the bottom and tap Report this user.
Inside a conversation — tap Report in the message header.
Contact support — open the support section on the website and raise a ticket with as much detail as possible.

Reports are reviewed by our team. Serious safety concerns are prioritised. We may suspend or ban accounts that break our Terms of Service.

Spotted a scam?

Common warning signs: pressure to pay outside MyJobFinder, prices that seem too good to be true, requests for gift cards or crypto, fake urgency, or asking to move to WhatsApp/email straight away. Report the profile and, if money changed hands, contact Action Fraud.

Contact

For safety concerns or general help, please raise a ticket in the support section on the website. Our team will respond as soon as possible.